26R2 Maintenance Notes

iPad

When users created an account with Data Change Request (DCR) Mode 3 and Advanced Search enabled, the newly created account did not appear in search results on the My Accounts screen.

Windows

When users selected the option to create a new account, they were not redirected to the Global Account Search page if My Accounts Redirect was disabled, even though Global Account Search was enabled.

Browser

An error occurred during the Push to CRM job where Application Profiles and Layout Profiles for some users were incorrectly cleared out instead of inheriting the populated assignments from their primary territory.

Browser

An error caused account assignment previews to abort when feedback cloning was enabled and a newly created model territory did not yet exist in production.

Browser

The “Do not copy” field attribute was ignored when cloning Projects, resulting in a duplicate value error when cloning records that contained a unique custom field.

Browser

An error occurred where CRM Account Territories were unexpectedly deleted and later recreated when a Push to CRM was executed during a Vault CRM maintenance window.

iPad

An error prevented end users from accessing Territory Feedback when a territory was assigned to an inactive roster member.

Browser

An error caused the Account Assignment Preview process to abort when a Country record was missing a Country Code.

Browser

An error prevented users who transitioned from a Representative to a Manager role for the same territory from approving territory feedback.

Browser

An error occurred when requesting territory details for a user’s territory that did not have a Multichannel Cycle configured.

Browser

A missing index caused the Push to CRM process to  run slowly and abort.

Browser

An error occurred during data Import From CRM and Preview processes due to an incorrect character length configured for a field.

Browser

An error occurred on the Integrations page when deleting a aln_territory_product_model__v record that contained a null territory model value.

Browser

When users created or edited a Call Report, the Submit button label displayed text from the default Vault system message instead of the customized SUBMIT Veeva Message.

iPad

When users added attendees to a group call after the associated address record was removed from the device's local database, individual address fields on the child call records were not populated.

Browser

When child accounts are enabled and a user scheduled a call with a Healthcare Professional (HCP) the system incorrectly created a standard HCP call instead of a Child Account call when the primary parent account was outside the user's territory.

Off Platform

Invalid website presentations failed to sync from PromoMats to Vault CRM without displaying an error message to administrators.

Browser

An error occurred during CLM integration because certain language picklist values present in PromoMats were missing in Vault CRM.

iPad

The Vault CRM application closes unexpectedly when certain CLM presentations displayed.

Off-Platform

When users searched by presentation name, and the presentation name was not explicitly mentioned within the slide text, the Media Agent did not return expected presentation results.

Off-Platform

Access to the ai_description__v, ai_synonyms__v, and url__v fields on the key_message__v object was incorrectly required for Key Message processing with Agentic Voice.

Browser

The Japanese translation for the "Dismiss" button on the Entry Criteria Not Met error message was inaccurate.

Browser

The description of an Event Object Type unexpectedly disappeared when field assignments were updated or other changes were made.

Browser

The "No Available Actions" message in the Events Management action menu initially displayed in English instead of the user's selected language.

Browser

Navigating to an inaccessible or deleted Event Management record resulted in an infinitely loading page instead of an appropriate error message.

Off Platform

Automatic confirmation and rejection emails were not sent to event attendees when their registration status was updated.

Browser

Users were able to clear and save required fields, such as the Attendee Status, from the Events Management related list without receiving a validation error.

Off Platform

Creating call reports from Call Cycles on the browser did not automatically add the child account, causing an inconsistency with the iPad application.

iPad

Time Off Territory (TOT) records using custom start times incorrectly displayed as starting at midnight.

Browser

Syncing Vault CRM events to the MS Outlook Calendar experienced significant delays.

Browser

When the email composer tray is opened, a loading animation occurs until the tray is fully loaded. 

Browser

When updating information in the Case view’s center pane, the right pane also refreshes to reflect any updates.

iPad

When users answered a radio-type survey question, multiple answer choices were incorrectly recorded instead of being restricted to a single value. 

Off Platform

An error occurred during the initial media sync where certain objects and records were not found in the expected data.

Off Platform

An update was made to improve the automated testing framework for the Call querying process during synchronization.

iPad

When users viewed an out-of-the-box Account Plan Dashboard X-Page configured to display Action Items, Call Objects were incorrectly displayed instead of Action items.

Off-Platform

When users selected a test user for a migrated page in X-Pages Studio, editing controls incorrectly remained accessible during the translation.