Agentic Coaching Overview

Agentic Coaching uses AI to evaluate call performance and generate AI Coaching Reports, providing users consistent, timely feedback on their performance. Agentic Coaching evaluates the transcript of a submitted call against Coaching Rules, then produces a summary, a written evaluation, a score, and up to three recommendations for each rule. This empowers end users to receive more frequent feedback on their interactions with HCPs, scored against a customizable set of rules, and improve their performance based on this feedback.

Not all features are available on all platforms. For a list of available platforms for each feature, see Platform Functionality.