Customized Scoring and Matching When Reconciling Walk-in Attendees
To improve the accuracy of walk-in attendee reconciliation and reduce manual data entry, business admin users can configure custom scoring logic and auto-match rules based on specific walk-in fields. This ensures that high-value identifiers, for example, National Provider Identifier (NPI) numbers or state licenses, are prioritized in search results and are used to automatically reconcile walk-in attendees to existing accounts, when available.
This feature is not supported when using Child Accounts in Events Management.
Who can use this feature?
- Business Admin Users – Browser
- Defining Custom Scoring and Auto-Match Requirements
- End Users – Browser, iPad
- Reconciling Attendees with Custom Scoring and Auto-Matching
- Users require Events Management and Engage licenses
Configuring Attendee Reconciliation Custom Scoring and Auto-Match for
To configure this feature:
-
Ensure the following features are configured:
- Configuring Events Management
- Reconciling Walk-in Attendees to Existing Accounts
- Displaying Walk-in Fields by Attendee Type – Optional, enables defining custom scoring and auto-match requirements for specific walk-in types
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the appropriate permission set.
- Select the Objects tab..
-
Grant the following permissions:
Object Object Permission Object Types Fields Field Permission em_event_rule__v CRED walk_in_fields__v nonprescriber_field_search_logic__v Edit other_field_search_logic__v Edit prescriber_field_search_logic__v Edit walkin_field_search_logic__v Edit attendee_reconciliation_configuration__v CRED All em_event_rule__v Edit name__v Edit search_weight__v Edit walkin_field__v Edit - Navigate to Admin > Configuration > Objects > em_event_rule__v > Layouts.
- Edit the layout assigned to the walk_in_fields__v object type.
- Add the Attendee Reconciliation Configuration related object section to the layout.
- Navigate to Business Admin > Objects > Events Management Settings.
- Edit the appropriate record.
- Ensure the attendee_automatch_mode__v setting is populated with 1.
To configure this feature:
-
Ensure the following features are configured:
- Configuring Events Management
- Reconciling Walk-in Attendees to Existing Accounts
- Displaying Walk-in Fields by Attendee Type – Optional, enables defining custom scoring and auto-match requirements for specific walk-in types
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the appropriate permission set.
- Select the Objects tab..
-
Grant the following permissions:
Object Object Permission Object Types Fields Field Permission em_event_rule__v R walk_in_fields__v nonprescriber_field_search_logic__v Read other_field_search_logic__v Read prescriber_field_search_logic__v Read walkin_field_search_logic__v Read attendee_reconciliation_configuration__v R All em_event_rule__v Read name__v Read search_weight__v Read walkin_field__v Read - Navigate to Business Admin > Objects > VMobile Object Configurations.
- Activate the appropriate VMOCs for the attendee_reconciliation_configuration__v object.
Defining Custom Scoring and Auto-Match Requirements as
To define custom sorting and auto-match requirements:
- Navigate to the appropriate em_event_configuration__v record.
- Navigate to the Event Rules section.
- Edit the appropriate Sign-in Rule type event rule. See Defining Walk-in Attendee Fields for more information.
- Ensure the Sign-in Rule has appropriately defined walk-in fields.
- Navigate to the Attendee Reconciliation Configuration section.
- Navigate to the appropriate walk-in attendee type Field Settings section. This step is only applicable if Displaying Walk-in Fields by Attendee Type is configured.
-
Populate the following fields:
-
Walk-in Field – Select the appropriate walk-in field you want to score
Boolean fields are not supported.
- Search Weight – Enter the appropriate search weight used for scoring the field
- Trigger Auto Match – Select this checkbox if you want to trigger an automatic reconciliation when there is a match on this field
-
- Select the + button. Each added field is assigned a number, used in the Search Logic field.
- Repeat this process for as many fields as necessary. Up to five fields per section can be added.
-
Update the Search Logic field, if necessary. This logical statement is used to perform the searches in attendee reconciliation. By default, this field populates with all added fields joined together with AND operators.
The following characters and operators are supported:
- Numeric characters representing added fields
- Parentheses
- AND
- OR
-
Select Save.
Example Configuration
For example, the business admin user defines the following walk-in fields with the following weights:
|
Field Number |
Walk-in Field |
Search Weight |
Trigger Automatch |
|---|---|---|---|
|
1 |
npi__v |
10000 |
Yes |
|
2 |
last_name__v |
10 |
No |
|
3 |
first_name__v |
5 |
No |
|
4 |
email__v |
100 |
No |
They then define the following Search Logic: 1 OR (2 AND 3) OR 4. This ensures that only accounts that meet one of the following criteria are considered for reconciliation for a walk-on attendee, including triggers for automatching.
Reconciling Attendees with Custom Scoring and Auto-Matching as
When a walk-in attendee is created, whether manually, through a sign-in sheet, or via data loading, the walk-in attendee automatically reconciles to an account when the following conditions are met:
- A field on the walk-in attendee exactly matches the corresponding field on an account__v record
- The matching field has been set to trigger an auto-match in the appropriate Attendee Reconciliation Configuration settings
Walk-in attendees do not automatically match to accounts available via OpenData.
If a match is not automatically found, the end user reconciles the walk-in via the normal process.
Search results are weighted based on the fields and score values defined in the appropriate Attendee Reconciliation Configuration settings.
If this feature is configured alongside Merging Duplicate Walk-in Attendees, automatched walk-ins merge into existing attendees, if applicable. If an automatched walk-in is associated with an existing attendee record with a recorded signature, the walk-in does not merge and does not reconcile.

