Medical Inquiry Fulfillment Response Method
When responding to a Medical Inquiry, Medical users can select a fulfillment response method different than the method requested. This provides users with more flexibility when determining which response method to use, regardless of the method requested.
For example, an MSL receives a Medical Inquiry from an HCP with Mail as the requested response delivery method. The MSL decides to respond to the HCP using email instead because it will be faster. The MSL creates a Medical Inquiry Fulfillment Response (MIFR) using Email as the response type and selects The HCP's email.
Who can use this feature?
- Browser Users
- Users do not require an additional license
- MSL Users
Configuring Medical Inquiry Fulfillment Response (MIFR) for
MSL Users
To configure this feature:
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the appropriate permission set.
- Select Objects.
- Grant the following permissions:
Object Object Permissions Object Types Fields Field Permission medical_inquiry_fulfillment_response__v CRE - assign_mifr__v
- email__v
- fax__v
- mail__v
- phone__v
- address_line_1__v
- address_line_2__v
- city__v
- country__v
- email__v
- fax_number__v
- phone_number__v
- state_province__v
- zip__v
Edit - Grant View permission on the mifr_delivery_method__v control on the medical_inquiry_fulfillment_response__v object.
- Add the mifr_delivery_method__v control to the appropriate medical_inquiry_fulfillment_response__v layout.
Using Medical Inquiry Fulfillment Response (MIFR) as
MSL Users
The medical_inquiry_fulfillment_response__v picklist on the MIFR record displays the following information based on the corresponding Object Type:
- Email – Displays email addresses associated with the Account on the Medical Inquiry Response
- Fax – Displays fax numbers associated with the Account and Account’s Address on the Medical Inquiry Response
- Mail – Displays addresses associated with the Account on the Medical Inquiry Response
- Phone – Displays phone numbers associated with the Account and Account’s address
When creating a response to a Medical Inquiry Fulfillment, the layout for the response method listed in the Medical Inquiry Fulfillment displays by default. To change the response method, select the appropriate response from the object type picklist.
Adding New Delivery Details
Users can add new delivery details from the MIFR screen. This enables users to add in a delivery value manually if the value is not already available. To add new values:
- Select the displayed check box to specify an alternate value for the MIFR delivery method. This check box displays differently based on the selected object type.
-
Enter the appropriate value in the displayed delivery detail field. This field is dependent on the selected object type.
