OmniConnect for Patient CRM

Patient CRM must be connected to a Contact Center as a Service (CCaaS) application through OmniConnect to initiate and receive calls. Integration with a CCaaS allows Patient CRM users to receive inbound calls and place outbound calls from within Vault CRM, to display relevant caller information on the end user’s screen, and to log details of each call.

The following CCaaS applications are available to integrate with Patient CRM:

  • Amazon Connect - Amazon Connect is not available for all AWS regions. Verify Amazon Connect is available for your cloud deployment region with your AWS provider before configuring this feature. Amazon Connect is compatible with the following browsers:
  • Chrome
  • Firefox
  • Edge
  • Genesys Cloud - The telephony interface is embedded within the Patient CRM OmniConnect interface. Genesys Cloud is compatible with the following browsers:
  • Chrome
  • Edge
  • Firefox

Who can use this feature?

  • Browser Users
  • Users require a Patient CRM License
  • End Users

Configuring Amazon Connect with OmniConnect for

Using Amazon Connect with OmniConnect as

Configuring Genesys Cloud with OmniConnect for

Using Genesys Cloud with OmniConnect as