Managing Patient HIPAA and Program Authorizations
End users can capture and manage patient authorizations for Health Insurance Portability and Accountability Act (HIPAA) and Programs directly within Patient CRM. This enables streamlined consent management as part of the patient intake process and throughout the patient journey. A dedicated Authorizations section during patient intake ensures the necessary consent is recorded prior to the intake process completing.
Who can use this feature?
- Business Admin Users – Browser
- Enable Patient Authorization Requirements for Patient Journeys
- End Users – Browser
- Capture HIPAA and Program Authorizations
- Users require a Patient CRM License
Configuring Managing Patient HIPAA and Program Authorizations for

To configure this feature:
- Ensure Configuring Patient CRM is complete.
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the appropriate permission set.
- Select the Objects tab.
-
Grant the following permissions:
Object
Object Permission
Object Types
Fields
Field Permission
patient_journey__v
CRE
patient_crm_patient_journey__v
- hipaa_authorization_required__v
- hipaa_authorization_duration__v
- program_authorization_required__v
Edit
- Navigate to Admin > Configuration > Objects > patient_journey__v > Layouts.
- Edit the layout assigned to the patient_crm_patient_journey__v object type.
-
Add the following fields to the layout:
- hipaa_authorization_required__v
- hipaa_authorization_duration__v
- program_authorization_required__v

To configure this feature:
- Ensure Configuring Patient CRM is complete.
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the appropriate permission set.
- Select the Objects tab.
-
Grant the following permissions:
Object
Object Permission
Object Types
Fields
Field Permission
patient_journey__v
R
patient_crm_patient_journey__v
- hipaa_authorization_required__v
- hipaa_authorization_duration__v
- program_authorization_required__v
Read
Enabling Authorization Requirements for Patient Journeys as

To enable an authorization requirement for a specific Patient Journey:
- Edit the appropriate patient_journey__v record.
-
Select the following check boxes:
- hipaa_authorization_required__v – Enables requiring HIPAA authorization
- program_authorization_required__v – Enables requiring Program authorization
- Populate the hipaa_authorization_duration__v field with the appropriate number of days HIPAA authorization is valid for.
- Select Save.
Capturing HIPAA and Program Authorizations as

When patient intake is initiated using a patient_journey__v record with authorization requirements, the Authorizations section displays.
To capture authorizations:
- Select the Opted In check boxes in the HIPAA Authorization or Program Authorization sections, based on the requirements of the specific patient_journey__v record.
-
Use the Date Signed field to enter the date the authorization was signed.
- Select Continue.
The expiration date of a HIPAA authorization is calculated automatically based on the patient_journey__v record’s hipaa_authorization_duration__v field. End users can view the status of a patient's authorizations on the Patient Details page.