Patient CRM Overview
Vault Patient CRM is a customer relationship management application with patient journey capabilities and a patient-centric data model to compliantly manage Protected Health Information & Personally Identifiable Information (PHI/PII) data and patient services programs on the Vault Platform.
Patient CRM:
Enables comprehensive patient support through detailed journey tracking
Monitors treatment progression
Provides personalized intervention management
Generates the generation of real-world data insights
This functionality supports pharmaceutical companies in optimizing therapeutic outcomes, advancing precision medicine initiatives, and improving patient adherence through data-driven analysis of individual patient experiences.
Users require a Patient CRM License. See Vault CRM Licensing Overview for more information.
Not all features are available on all platforms. For a list of available platforms for each feature, see Platform Functionality.

Patient CRM has several types of users, each with unique roles and activities:
- Business Admin Users
- Define Patient Journeys for products
- End Users
- Process Patient Intake Forms
- Create cases
- Edit patient records to progress Patient Journeys