Score and Sort Order
The score determines the order in which accounts display in the Suggestions screen. The score is determined by the sum of the account_priority_score__v fields for all suggestions in a given account. Accounts display with the highest summed score first and follow in descending order. If the sums are equal for multiple accounts, the display logic is alphabetical.
The logic of the display order of suggestions within an account is driven from the priority__v field, then the account_priority_score__v, and the posted_date__v.
Who can use this feature?
- End Users — iPad (Browser coming soon)
- Using Score and Sort Order
- Users do not require an additional license
Configuring Score and Sort Order for
End Users
To configure this feature, ensure Configuring Accounts and Configuring Suggestions are complete.
Using Score and Sort Order as
End Users
Scores display for all suggestions if the display_score__v check box is selected for any suggestion. To hide scores, ensure the display_score__v check box is unselected for all suggestions.
The Suggestions screen lists suggestions in order based on the highest score. The score displays for each suggestion along with the other suggestion details. When multiple suggestions display for a single account, the sum score displays once, regardless of the number of suggestions for that account.
