Capturing Consent Using Confirmation Emails for All Channels
To capture consent when users are unable to meet HCPs face-to-face, users can send confirmation emails to confirm opt-in consent for any channel, including custom channels. This allows HCPs to confirm consent they granted remotely.
Who can use this feature?
- Browser, iPad, iPhone Users
- Users do not require an additional license
- Approved Email Integration Users, Business Admin Users, End Users, HCPs
Configuring Consent Capture Using Confirmation Emails for All Channels for

To configure this feature:
- Ensure Configuring Consent Capture is complete.
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the permission set for the appropriate user profile.
- Navigate to Objects.
- Grant the following permissions:
Object
Object Types
Object Permissions
Fields
Field Permissions
multichannel_consent__v
n/a
n/a
- sent_email__v
- consent_confirm_datetime__v
- related_transaction_id__v
Edit
multichannel_message__v
double_opt_in__v
Read
- consent_confirm_html_file__v
- html_message_file__v
- message_identifier__v
- name__v
- object_type__v
Read
multichannel_route__v
n/a
Read
- approved_document__v
- country__v
- default__v
- language__v
- object__v
- record_type_name__v
- vexternal_id__v
Read
sent_email__v
double_opt_in__v
n/a
parent_email__v
Read

- Ensure Configuring Consent Capture is complete.
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the permission set for the appropriate user profile.
- Navigate to Objects.
- Grant the following permissions:
Object
Object Types
OLS
Field
FLS
consent_header__v n/a n/a allow_confirmation_by_email__v Edit consent_type__v
n/a
n/a
double_opt_in__v
Edit
multichannel_message__v
double_opt_in__v
Create
Read
Edit
Delete
- consent_confirm_html_file__v
- html_message_file__v
- message_identifier__v
- name__v
- object_type__v
Read
multichannel_route__v
consent_confirmation__v
Read
n/a
n/a
sent_email__v
double_opt_in__v
n/a
parent_email__v
Edit
- Navigate to Admin > Configuration > Objects > Consent Header > Layouts.
- Add the allow_confirmation_by_email__v field to the consent_header__v layouts for all object types.
- Set up the consent confirmation email.

- Ensure Configuring Consent Capture is complete.
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the permission set for the appropriate user profile.
- Navigate to Objects.
- Grant the following permissions:
Object
Object Types
OLS
Field
FLS
consent_header__v n/a n/a allow_confirmation_by_email__v Read consent_type__v
n/a
n/a
double_opt_in__v
Read
multichannel_consent__v
n/a
n/a
- sent_email__v
- consent_confirm_datetime__v
- related_transaction_id__v
Edit
multichannel_route__v
n/a
Read
- approved_document__v
- country__v
- default__v
- language__v
- object__v
- record_type_name__v
- vexternal_id__v
Read
sent_email__v
double_opt_in__v
n/a
parent_email__v
Edit
Capturing Consent Using Confirmation Emails for All Channels as

- Navigate to Business Admin > Objects > Consent Headers.
- Select the appropriate consent_header__v record.
- Set the consent_header_status__v field to Inactive or Staged to allow edits to the record.
- Select Edit on the consent_header__v record again.
- Select the allow_confirmation_by_email__v check box field.
- Set the consent_header_status__v field to Active or Staged:
- Active — displays consent channels and lines on the Consent Capture screen and prevents further editing
- Staged — hides the consent records from end users while allowing consent admins to review how the Consent Capture screen displays
- Select Save.

After toggling consent for the appropriate consent channels and consent lines on the Consent Capture screen, end users select the appropriate confirmation method in the Consent Confirmation Method section on the Consent Summary screen:
- In-person – Capture signature
- Email – Send confirmation email
On Browser, the Email option does not display when the email template linked to the multichannel_route__v record is expired.
End users then select the appropriate email address and complete the Consent Capture process.
If there is at least one opt-in consent, the confirmation email is sent to the selected email address.

The confirmation email contains all the opt-in channels and lines captured in the same transaction, as well as a link to confirm the consent changes. When the HCP selects the link, all the selected channels and lines are opted in.
Considerations
- This functionality overrides Using Double Opt-In for all consent types related to the consent header
- This functionality cannot be used with Sending Consent Capture Receipts with Approved Email
- Requiring Signatures on Opt-Out is not supported. Customers can either require opt-out signatures or enable consent confirmation emails.