To configure this feature:

1. Ensure Configuring X-Pages is complete.
2. Ensure Configuring X-Pages Studio is complete and the user has deployment permissions.

To configure this feature:

1. Ensure Configuring Service Center is complete.

2. Navigate to Admin > Users & Groups > Permission Sets.

3. Select the appropriate permission set.

4. Select the Objects tab.

5. Grant the following permissions:

   Object	Object Permission	Object Types	Fields	Field Permission
   case__v	R	case__v	account__v name__v case_type__v case_subject__v case_severity__v case_queue__v state__v case_owner__v case_closed_date__v created_date__v	Read
   case_queue__v	R	case_queue__v	name__v	Read
   case_timeline__v	R	case_timeline__v	case_number__v previous_value__v to_state__v	Read
   html_report__v	R	service_center__v	n/a	n/a

1. Download the Service Center Page Templates.
2. Log into X-Pages Studio.
3. Create a page using the page template.
4. Customize the page as needed. This step is optional.
5. Deploy the new page using X-Pages Studio.

Before any customization, users can view information in the following sections in each template.

My Cases

This template displays case information for cases that are assigned to the current user:

• My Case Summary - Displays an overview of how the current user is doing overall with their cases
• My State Summary - Displays the different states and how many of the current user's cases are in each state
• My Queues - Displays the different queues and how many of the current user's cases are in each state
• My Cases - Displays a table with all cases (that correspond to the selected state) and all relevant information

Closed Cases

This template displays information on all closed cases, both assigned to the current user and overall group cases:

• Closed Cases Table - Depending on the filter selection, a table displays with the current user's closed cases or all closed cases for the current user's group

Group Cases

This template displays an overview of all cases assigned to the current user's group:

• Queue Summary - Displays all cases in the current user's group, viewed both by queue and by state, to see the amount of cases per queue, per state
• Case List - Displays all cases in the current user's group, that can be filtered by queue or state

Group Summary

This template displays summary information about the current user's group performance:

• States - Displays all cases in the current user's group, shown by the number of cases per state
• Queues - Displays all cases in the current user's group, shown by the number of cases per queue
• Severity - Displays all cases in the current user's group, shown by the number of cases per severity
• Types - Displays all cases in the current user's group, shown by the number of cases per type
• Case Summary - Displays a trend chart of all cases in the current user's group, on two lines New and Solved, showing the trends differing between new and solved cases