My Accounts Overview
My Accounts is the central hub for accessing and managing all accounts available to the user, which are listed on the My Accounts screen. From My Accounts, users can take advantage of a full range of information, including the following:
- Search for accounts based on basic account profile attributes
- Save a search for a specific set of records with a custom view
- Organize accounts into lists
- Designate the sort order for records
- Indicate which columns should display on a custom view
- Select the blue hyperlinked account name to open the account screen
Vault CRM maintains the last view and territory selected by the user in the My Accounts screen. These selections are stored in the preferences__v object, allowing users to maintain these selections across sessions.
Selecting a territory from My Accounts displays that territory and all territories below it in the Territory Hierarchy. For information on the All Accounts option in the Territory dropdown menu, see Visibility of Accounts and Territories.
The All Territories option is not available on the Browser platform. A specific territory must always be selected.
The columns displayed in Table view are based on the selected filter and rely on the online configuration for the Account Views and Account Lists available in the filter. List view displays a static set of fields. The actions available are based on online configuration and user permissions.
Not all features are available on all platforms. For a list of available platforms for each feature, see Platform Functionality.
Platform Specific Information
My Accounts on Browser
My Accounts Subtabs
The My Accounts tab has subtabs for accessing
For more information, see Searching for Accounts and Account Views and Lists.
The All Territories option is not available on the Browser platform. A specific territory must always be selected.
Account Details pane
A dedicated Account Details pane displays in My Accounts. This side-by-side view enables users to review data and execute actions—for example, scheduling calls or sending emails—without navigating away from the account list.
The information presented in the Account Details pane is view-only.
When a user navigates to My Accounts, the Account Details pane is collapsed by default on the Views and Lists subtab, and the Account Search subtab when viewing recent accounts. The Details pane displays when a user selects an account.
When a user interacts with the Account Details pane (expanding or collapsing it), the pane retains its state for the duration of the user’s interaction with the current view. Users can expand or collapse the pane by selecting the Information icon. The Details pane returns to its default collapsed state when users sort or filter on a column in a List or View.
The Information icon is hidden if a user selects one or more accounts using the checkboxes next to the account names.
On the Account Search tab, users can select an account from the Recent Accounts list to display the Account Details pane.
When users search for an account
On the Account Views and Lists tab, the Account Details pane displays
Users can select the account name or a Related Information link in the Account Details pane to open the detailed information in a new browser tab.
Users can switch to Table View to view account data as columns, utilizing the column headers to sort data and apply filters to display matching accounts.
In Territory Accounts
When users select an in-territory account, the Account Details pane displays the following information:
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Summary information
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Object type icon
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Formatted Name
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Primary Parent
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Primary Address (Street address 1, City, State, and Postal Code)
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Actions - Displays the first two actions the user has permissions to use (based on the order defined below), along with a More Actions button for accessing the other actions
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Schedule a Call
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Send Email
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Add to List
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Orders
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Inventory Monitoring
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Record Summary Fields - Displays any Record Summary Fields defined at the object or object type level in two columns. If no fields are configured, this section does not display. Fields for which the user does not have at least Read permission are not displayed.
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Related information - Displays a list of related objects and section controls, including Addresses, Members Of, and Members, for the account, and the number of records associated with each object. Users can select a link in the list to open a tab displaying the associated related list on the Account Details page.
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Details - Displays information defined in the account__v layout, including Detail Form type sections. This section does not display other VOF section types (for example Help or Text), or section controls (for example, Product Metrics, TSF Fields, or X-Pages).
The Account Details pane does not display section controls, for example, Product Metrics or Territory Specific Fields.
Out-of-Territory Accounts
When users select an account outside of their territory, the Account Details pane displays the following information:
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Summary information:
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Object type icon
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Formatted Name
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Primary Parent
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Primary Address (Street address 1, City, State, and Postal Code)
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Add to Territory action - Users can select the Add to Territory action to add the selected account to their territory. After an account is added, the Account Details pane displays the account as an in-territory account.
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Record Summary Fields - Displays any Record Summary Fields defined at the object or object type level in two columns. If no fields are configured, this section does not display. Fields for which the user does not have at least Read permission are not displayed.
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Addresses - Displays up to 20 related address records, sorted by Primary address (first), then Created Date (oldest first). If there are no active address records matching the account, this section does not display.
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Parent organizations - Displays up to 20 organizations that are parent accounts for the selected account, listed alphabetically. If there are no matching records, this section does not display.
Users and Roles
My Accounts allows end users to perform the following actions:
End Users
- Configuring the My Accounts Display - Configure the fields, sections, and layout in the Account Detail screen
- Identifying Accounts with Account Identifier or Account Name Expansion - View information about an account to help identification when account information displays in the application
- Scheduling a Call in My Accounts - create Call records for a selected account or for multiple accounts
- Using the Account Details Screen - access all account information, for example, location, specialty, orders, and affiliations
- Account Views and Lists - organize and easily find accounts
- Visibility of Accounts and Territories - control which accounts display on the My Accounts screen
