25R2.0 Maintenance Notes

Browser

When users edited Product Metrics, newly added picklist values were not available for selection if the total list of configured values exceeded 250 characters.

iPad

The Start and End labels for date range filters were not translated.

Browser

Walk-in fields failed in migrated events due to insufficient field length.

iPad

Date and time displayed in the format of the default locale instead of the user’s locale.

Browser

If a user did not have Read permission to the Location field on the Medical Interaction object, Medical Interactions did not display in My Schedule.

Browser

When a user attempted to edit or create a Nitro data source in X-Pages Studio for a migrated page, the dropdown list of available tables was empty. 

Browser

An error occasionally occurred when loading account lists and views, for example, the Target List view.

Browser

The MCCP process failed to complete in large processes due to an expiring cache error.

Browser

When users created walk-in attendees through an integration and mapped a value to the walk_in_status__v field, the attendee_type__v field incorrectly remained unpopulated.

Browser

An error occurred when importing accounts into a Target List.

Browser

When users created or edited an Account View to include a filter for a yes/no field, the view could not be saved when the filter value defaulted to yes.

Browser

When users sent an Approved Email using a template containing the {{VaultDocId}} token, the token did not resolve into a working URL.

Browser

When users viewed Total Attainment from the Cycle Plan target table, the attainment value incorrectly displayed a sum of the individual target attainment values rather than a calculated percentage.

iPad

Attendee names were incorrectly editable when a user accessed the Manage sheet.

Browser

When a user imported a page template into X-Pages Studio, then navigated to the Data tab, an error occurred. 

Browser

Users could not be added to Engage groups.

iPad

When users created an account Data Change Request (DCR), inactive values were incorrectly displayed in the Country Code picklist. Selecting an inactive value and submitting the DCR resulted in a sync error.

Browser

When users initiated an Approved Email sync, an error displayed on the Approved Email Admin page if a concurrent sync was running from another org connected to the same source Vault. This error caused the sync to fail.

iPad

When sending message templates unrelated to CLM content via WhatsApp Business Messaging, an error was incorrectly stamped in the Details field of the Sent Message records for those messages.

iPad

When users selected a team member belonging to an auto-managed group, event data uploads failed.

Browser

When child accounts were enabled, an error occurred when using pull-in fields for addresses.

iPad

When Delivery Splitting was enabled, an error occurred when saving orders.

Browser

An error occurred when uploading attachments during sync.

Browser

Account views and lists did not display in My Accounts.

Browser

When users did not have access to the default call object type, custom picklist fields did not display in the Attendee Specific Fields section of a call report for a different object type.

Browser

Cycle plan targets did not display in the Cycle Plan Targets section of a classic cycle plan.

Browser

After navigating to the Sharing Settings from the All Actions menu of an event, a blank page displayed.

Browser

When end users had Create permission to more than one Medical Interaction object type, they were unable to schedule medical interactions when dragging an account from the Scheduler Pane in My Schedule.

Browser

Users were unable to create pricing subrules.

Browser

When saving an Inventory Record with an object that was not the default object type, the record was always saved with the default object type.

Browser, iPad

When users viewed Events Management Event records on the Account Timeline, the object type label displayed in English instead of the user's selected language.

Browser

When users created aln_field_force__v records, the start and end datetimes inconsistently populated depending on whether the record was created through the UI or via Vault Loader.

iPad

When users viewed a Sent Email record, the Sent Email Preview section incorrectly displayed as an empty section on the layout.

Browser

When users created a call report in My Schedule, the Location field was locked and could not be edited on the planned call report.

Browser

A text label incorrectly displayed when users hovered over the More Actions menu in a campaign’s target list.

iPad

An error occurred when using the getObjectField JavaScript function to query the Territories field on the Survey and Survey Target objects for content using the Veeva CRM JavaScript Library.

Browser, iPad

When there was an event rule allowing users to copy team members from parent events to child events, users were unable to create a child event when the parent event had inactive team members.

CRM Desktop (Windows)

After upgrading the app, the icon for the app shortcut did not display.

Browser

Users were unable to submit Medical Inquiry Fulfillment Responses with the Face to Face delivery method.

iPad

The drop shadows for chips on medical interactions displayed incorrectly.

Browser

When users lacked permission for the user__v and event_attendee_status__v fields on the event_attendee__v object, newly created Time off Territory and call reports did not display in My Schedule.

Browser

When users searched for an account on the My Accounts page and then selected Create Account to search in Network, the search terms were not carried over to the Network Account Search page, requiring the user to enter them a second time.

Browser

When users viewed a Sample Transaction record, the Lot # field displayed as blank in the Sample Information section even though it was populated.

iPad

When Dynamic Access Control was enabled, an error occurred when a user was not a Record Role Owner on call records but the Owner ID field was populated with their User ID.

iPad

When viewing an account from the Edit Alignment screen, the data in the Account Details overlay displayed in one column.

Browser

When users lacked Read permission to the call_datetime__v field on the call2__v object, a server error displayed on the Vault CRM home page.

Browser

When previewing content, a blank row displayed at the bottom of each table.

Browser

When Dynamic Access Control and Matching Sharing Rules are enabled, an error occurred when users added attendees or event speakers to an event with an auto-managed group as a team member.

Browser

When importing accounts from Network Account Search and using broad search terms, an intermittent error occurred when the end user’s country was different from the integration user’s country.

CRM Desktop (Windows)

Users were unable to register their devices for MDM and could not authenticate.

iPad

An error occurred when syncing a large amount of data for a Related to Top Level VMOC.

Browser

The Suggestion Reason and Suggestion Title fields were editable for end users.

iPad

When updating an event with no changes to event materials, a job to update event materials still ran and failed, sending a failure email to users. 

Browser

An error occurred when the MCCP process ran calculations on a large amount of data.

Browser

The Account Display Name field was not stamped on Survey Target records created from Approved Email or data loaded into Vault CRM.

Browser

When users in organizations with a large number of product and metric configurations attempted to add a Product Metric column to a My Accounts view, the full list of available metrics did not display for selection.

Browser

In Approved Email content, the {{customContent}} token did not return queried text data from attachment fields created from a CLM presentation.

Browser

Event Rules were not automatically created for Approved Documents after they were pushed to Vault CRM.

Browser

When MCCP channel criteria were configured to exclude records with the Multichannel Consent Receipt Entity Type, activity counts for the Sent Email channel were not accurately updated.

Browser

When viewing a call for a child account from My Schedule, the Location field was blank.

Browser

Percent fields did not display correctly.

CRM Desktop (Windows)

When launching the media library from a call, users were unable to sign into the app.

Browser

When users with visibility to more than 1,000 Product Metric configurations viewed the Product Metrics section of an Account page, not all expected columns displayed in the grid.

Browser, iPad, iPhone

When users selected the Unsubscribe Now button in the unsubscribe page configured for a Content Type, the resulting Multichannel Consent opt-out record was incorrectly created with the Product of the Email Template populated instead of the Content Type.

Browser

When a user attempted to calculate sharing on a coaching report, a server error was generated due to a null pointer exception.

Browser

The Consent Capture screen did not default to the user’s language when a consent header for the user’s language existed.

Browser

An error occurred when a data ingestion process failed, resulting in certain Iceberg tables becoming unusable and causing queries against those tables to fail.

Browser

When event attendees selected a registration link, the form did not automatically populate with the attendee's name and email address.

Browser

When users selected a custom picklist value for the state_province__v field and then attempted to submit a Sample Transfer, an error message displayed and they were prevented from submitting the record.

iPad

When Dynamic Access Control was enabled for DCRs, an error occurred when creating a DCR for an out-of-territory account.

Browser

An error occurred when syncing data between PromoMats and Vault CRM due to special characters in external IDs.

CRM Desktop (Windows)

An error occurred when signing in with proxy credentials.

Browser

When users viewed the product segmentation section for an account, Product Metrics fields did not display. This occurred when there were more than 1000 metric configuration records and the user did not have permission to the initial set of records queried.

Browser

When users sent an Approved Email, they experienced slow performance.

Browser

Concur Sync failed when there were Standard and Custom field mappings for the same field.

Browser

When users created or edited a Cycle Plan Target, associated Cycle Plan Detail sections for migrated products did not display on the page.

iPhone

A blank screen displayed when end users selected a push notification for a new message.

iPad

The {{EventSpeaker}} token did not resolve correctly when the table was sorted by a picklist field.

Browser

When users attempted to save a Sample Inventory Order for a product with Unit of Measure (UOM) configured, an error displayed.

iPad

An error occasionally occurred when syncing a large amount of data.

iPad

When a user attempted to use the newRecord() function in a custom X-Pages report, an error occurred if the operation included a Rich Text field. 

Browser

Users were unable to data load Multichannel Consent records when the imported CSV contained unused columns. Error messages were not sent due to lack of consent and all inbound routing messages were routed to the primary users.

Browser

An error occurred when a unique field value was copied from a parent call to child calls.

Browser

The Common tab under Product Metrics displayed when all the products available to a user were associated to detail groups.

Browser

When users previewed an Approved Email template containing a {{customText}} token, the token was incorrectly rendered as "undefined" if the user did not enter text.

Browser, iPad, iPhone

When users added Product Discussions through Record Details on Unique Activity group calls, Product Discussion fields marked as unique were not hidden.

Browser

When users were configured for quantity-based sample limits but not value-based limits, an error message displayed if they attempted to add BRCs with defined sample limits to the call report.

Browser

Emails failed to send when sender email addresses contained non-ASCII characters or recipient email addresses contained incorrectly formatted domains.

Browser

Certain pull-in field types did not display properly on cycle_plan_detail__v and cycle_plan_target__v records:

• Boolean - True or false text displayed, rather than a check box
• DateTime - Raw zoned datetime values displayed, rather than formatted versions
• Email or Link - Email addresses and website links displayed as plain text, wrapped with HTML tags
• Number or Currency - Values were not localized

Browser

Users were unable to capture consent when signature capture was enabled.

Browser

Queries for Vault CRM data failed due to incomplete data in the Data Lakehouse.

Android

When an HCP opened the Samples & Materials selector in a chat thread with a CRM user, they were unable to scroll to the bottom of the list to view all Samples & Materials.

iPad

An error occurred when submitting events for approval, but the error message was not descriptive.

CRM Desktop (Windows)

An error occurred when users did not have both Create and Edit object permissions for the objects for which the templates were configured.

Browser

When a user attached a photo and added a description to an Inventory Monitoring record on an iPad, the description was not visible when viewed online. Although the attached photo displayed correctly, the description text entered on the iPad was missing.

Browser

When users with Israel (Hebrew) and Arabic locales viewed the My Schedule calendar, the work week did not display correctly as Sunday to Thursday.

iPad

When mass-add mode was enabled and a user created an order with a default Order Campaign with a linked product assortment, the order lines were not automatically added.

Browser

When users attempted to create a sample transfer, adjustment, or return for a sample product with special characters in its name, corresponding sample lots did not display for selection.

Browser

When a user created a case from an inbound email, the case was not automatically linked to the correct account record because the inbound email address did not exactly match the case used for the email address stored for the account.

Browser

When users attempted to create a new Coaching Report, a blank page displayed if the underlying Survey record had a null value in the Enable Employee Comment field.

iPad

An error occurred when users did not have Read field permission to an attachment field on the Account object.

iPad

When viewing custom X-Pages content on version 252.0.10 or newer of Vault CRM, an error occurred when using the newRecord JavaScript function to create a record containing a rich text field.

Browser

When using the Summarize data element with a Number to Text expression for a hard-coded number, values did not display in deployed content.

Browser

When users selected the Remove from Territory action for an account, the Challenge Reasons picklist incorrectly displayed all available values instead of only the specific values configured for the Remove From Territory object type.

Browser

An error occurred when users attempted to export a campaign performance report for a campaign with a large number of targets.

Browser

An error occurred when users added an attendee to an event by selecting an account name from the selection modal.

Browser

When users converted an unassigned presentation with multiple products to a new call, the resulting call record contained duplicate product details for one product while the other product was missing.

CRM Desktop (Windows)

Sometimes users were signed out of the Veeva CRM Desktop app from inactivity, even though the session should have been refreshed automatically.

Browser

When users created and saved a call that did not include samples, the License Number field did not populate.

iPad

When users tried to filter records on the Speaker tab, the filter options for Speaker Status incorrectly included inactive picklist values.

iPad

When a medical interaction created on Browser (without a mobile ID) was synced to the iPad, the audio recorded for the medical interaction was also associated with all medical interactions without a mobile ID. 

Browser

When managers without their own inventory order allocations attempted to reallocate inventory order allocations among their reporting users, they received an error and were unable to complete the action.

Browser

After a user migrated several pages and templates to Vault X-Pages Studio, the page-loading process failed and the content appeared empty.

Browser

Optimized performance to decrease the time required to save Call pages.

Browser

Users with multiple user detail records were unable to send double opt-in emails.

Browser

When users saved a call report with several new child account calls, and Auto-Populating the Call Channel was enabled, there was additional loading time before the call report was saved.

Browser

When a user navigated to an event's detail page, an error displayed in the browser's network console for the attachment__sys field, resulting in the attachments tab not displaying an accurate count of the number of records.

Browser

The Channel Interactions Actual and Channel Attainment Values fields on MC Cycle Plan Target records were calculated incorrectly.

Browser

When users converted an unassigned presentation to a call from My Schedule, and the presentation had multiple activity lines with the same product and detail group, duplicate detail products were created on the call report. This duplication resulted in an error and prevented the call from being submitted.

Browser

When users created Sample Adjustments or Transfers, the sot_sample_field_control__v field control label was not translated into their selected language.

iPad

An error occasionally occurred syncing a large amount of data.

iPhone

After creating a call from an account, an error occurred when end users selected a call channel. 

Browser

The new My Accounts workflow prioritizes fast access by immediately displaying recent accounts and the search interface. This minimizes delays and accelerates common navigation paths for field users.

iPad

The Specialty and HCP Type did not display for accounts when viewing the New Account Wizard.

Browser

Users experienced performance delays when saving calls.

Browser

Some Reference Documents for multi-product presentations were approved even after the ISI document expired in PromoMats/MedComms.

Browser

An error occurred when users attempted to generate a sign-in sheet for an event with a large number of attendees.

Browser

When an associated case request was updated to an "In progress" state in the medical vault, the corresponding medical Inquiry in the CRM vault incorrectly reverted to a "Submitted" state after initially changing to "In progress.”

iPad

The CAPPED_CALL_HISTORY_IN_DAYS Veeva Setting was ignored when syncing calls and the ANALYTIC_ACCOUNT_CAP was exceeded.

iPad

When a user viewed a call report on an iPad, the embedded X-Page reloaded every time the user scrolled the page completely out of view and then scrolled back to bring it into view again.

Browser

When users performed bulk data loads involving Address records, they experienced long load times.

Browser

Failure files of an Approved Notes job were labeled incorrectly.

Browser

When marked as read-only or required, the assign_to_comments__v and assign_to_user__v fields on the medical_inquiry_fulfillment_response__v object did not display as read-only or required on the call report.

Browser

The Sign for Details section attribute was not enforced when users accessed detail-only call reports.

Browser

When users’ access to an account was removed, call entries for the account no longer displayed in My Schedule.

Browser

When Content Groups failed to sync from PromoMats/MedComms to Vault CRM due to an error in the external ID, the error message incorrectly referred to the record ID.

Browser

After capturing consent from an account, the home page displayed instead of the account record.

Browser

When mapping country fields from PromoMats/MedComms to Vault CRM, translated picklist values from the country_cda__v picklist value set were handled incorrectly.

Browser

Users were unable to unlock events when event speakers did not reference a speaker.

CRM Desktop (Windows)

Column headers did not display when users signed in and opened a Data Grid Loader template.

Browser

When using multiple homepages, users were unable to add homepage widgets. 

Browser

Products of type detail, detail group, and detail topic did not display as inventory monitoring lines, even though the products were assigned to users through My Setup Products.

Browser

An error occurred for MCCP calculation jobs due to limited disk space.

iPad

When a user added a Documented Interest to a call while working offline, a "Required Fields Missing" error displayed in the Documented Interest text field. This error occurred even though the user had populated the field.

Browser

When a user added an attendee to a Medical Event, the newly created attendee record did not display in the Attendees related list on the event page.

Browser

When users scheduled a call or applied call cycles for an account with multiple territory records using the same address, a duplication error message displayed.

iPad

When users attempted to create an account, the country values did not display for a CRM Object Reference field mapped to the  primary_country__v field. This prevented users from creating the Account.

Browser

When a user performed a Nitro data sync, the process failed for a specific Nitro data table when the size of the data returned for that query exceeded the system's 10 MB response buffer limit. The user's device displayed zero records for the affected table. 

Browser

When a user attempted to run a report with a specific date range filter, the filter was ignored. The resulting report incorrectly included all records from the database instead of only those within the specified dates.

Browser

When a user attempted to create a target list without the required permissions, the system displayed an error dialog box that was missing the specific error message text.

Browser

When the syncoffline__v field was added to a base document type, a sync error occurred.

Browser

The Territory Specific Fields (TSF) processor job failed intermittently.

Browser

When a user selected a viewSection() link on an X-Page using Browser, the navigation failed with an internal server error. While the link worked correctly on iPad, it did not work online because the target studio_id__v existed on two different HTML Report records, causing a "Duplicate key" error during the lookup process.

Browser

When a user configured date calculations in X-Pages Studio, the system returned incorrect values. The "End of Calendar Period" function for a week returned the day before the input date instead of the proper end of the week. Additionally, the "Beginning of Calendar Period" function for a week did not respect the user's locale settings, incorrectly using Sunday as the start of the week.