25R2.0 Maintenance Notes

The items listed below were added in the 25R2.0 release cycle and contain maintenance items from the 25R2.0, 25R2.2, and 25R2.3 releases as they become available.

Maintenance items in the Vault CRM application are corrections to existing functionality.

252.0.10 | Family Build TBD (July 31, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When users performed bulk data loads involving Address records, they experienced long load times.

VCRM-88151

Approved Notes

Platform

Issue Description

Issue Number

Browser

Failure files of an Approved Notes job were labeled incorrectly.

VCRM-57517

Call Reporting

Platform

Issue Description

Issue Number

Browser

Users without access to the credentials__v field on the call2__v object were unable to save call reports.

VCRM-92238

Browser

When users copied Product Discussions, or when Product Discussions were copied as part of creating child call reports, values for fields marked as unique were also copied.

VCRM-92590

VCRM-93848

Browser, iPad, iPhone

When users added Product Discussions through Record Details on Unique Activities group calls, Product Discussion fields marked as unique were not hidden.

VCRM-94111

VCRM-94112

Browser

When users took an action from either the Medical Discussions or Product Discussions section of a Unique Activities call report which affected Call Objectives associated with objectives, or when they changed the account plan on the call, they were not prompted to confirm removal of the Call Objectives.

VCRM-74156

VCRM-88538

VCRM-89413

Browser

On Unique Activities parent calls, address, territory, and account plan fields in the call header were not enforced as read-only or required when they were marked as such at the layout level.

VCRM-85303 VCRM-85309

Browser

When users captured call discussions in the Product Discussions section or through the Record Details modal on Unique Activities group calls, layout-level required fields were not enforced when saving or submitting the parent call.

VCRM-88084

Browser

When Pre-Call Notes were included in a Unique Person Fields section on Unique Activities group calls, Pre-Call Notes values were not populated on child calls unless users opened the child calls before saving the call report.

VCRM-62335

VCRM-87717

Browser

When marked as read-only or required, the assign_to_comments__v and assign_to_user__v fields on the medical_inquiry_fulfillment_response__v object did not display as read-only or required on the call report.

VCRM-64856

Call Sampling

Platform

Issue Description

Issue Number

Browser

The appropriate fields in the Sample and Promotional Items section of the call report did not remain locked when a call with captured signatures (or a saved paper-based sampling call) was unlocked.

VCRM-88684

Browser

The Sign for Details section attribute was not enforced when users accessed detail-only call reports.

VCRM-88683

Call Scheduling

Platform

Issue Description

Issue Number

Browser

In My Schedule, the starting weekday did not respect the user’s configured locale.

VCRM-90156

Browser

When users’ access to an account was removed, call entries for the account no longer displayed in My Schedule.

VCRM-93904

CLM

Platform

Issue Description

Issue Number

Browser

An error occurred when navigating to the CLM Administration tab.

VCRM-94824

Browser

When Content Groups failed to sync from PromoMats/MedComms to Vault CRM due to an error in the external ID, the error message incorrectly referred to the record ID.

VCRM-75282

Consent Capture

Platform

Issue Description

Issue Number

Browser

After capturing consent from an account, the home page displayed instead of the account record.

VCRM-89933

CRM Vault Metadata

Platform

Issue Description

Issue Number

Browser

When mapping country fields from PromoMats/MedComms to Vault CRM, translated picklist values from the country_cda__v picklist value set were handled incorrectly.

VCRM-95909

Events Management

Platform

Issue Description

Issue Number

Browser

A permissions error displayed when users attempted to access the View Signatures page.

VCRM-92632

Browser

An error occurred when a user created an event when both the local time control fields and the legacy start_time_v and end_time_v fields were present on the layout.

VCRM-79022

VCRM-71136

Browser

An error occurred when attempting to unlock a closed event when the event had an associated Event Speaker record where the speaker lookup field was empty.

VCRM-69753

Browser

When a user submitted a payment expense to Concur from an event, the confirmation pop-up window displayed an incorrect button label.

VCRM-84251

Browser

When a user viewed one or more event records, the events did not display in the Recent Events list view as expected.

VCRM-93559

iPad

An error occurred when creating events when a VQL query excluded certain event types from being selected.

VCRM-97689

Home Page

Platform

Issue Description

Issue Number

Browser

When using multiple homepages, users were unable to add homepage widgets. 

VCRM-95162

MCCP

Platform

Issue Description

Issue Number

Browser

When MCCP calculations ran, channel activity records were not grouped for improved performance.

VCRM-92552

Browser

An error occurred for MCCP calculation jobs due to limited disk space.

VCRM-96504
Browser When the user’s timezone was in a different day from UTC time, channel activities created on the morning of a Multichannel Cycle Plan’s start date were not included in plan calculations. VCRM-93233

Medical

Platform

Issue Description

Issue Number

iPad

When a user added a Documented Interest to a call while working offline, a "Required Fields Missing" error displayed in the Documented Interest text field. This error occurred even though the user had populated the field.

VCRM-90704

Medical Events

Platform

Issue Description

Issue Number

Browser

When a user added an attendee to a Medical Event, the newly created attendee record did not display in the Attendees related list on the event page.

VCRM-90978

My Schedule

Platform

Issue Description

Issue Number

iPad

In My Schedule, single-day external calendar events with a duration greater than 16 hours displayed as all-day events.

VCRM-89692

Browser

When users scheduled a call or applied call cycles for an account with multiple territory records using the same address, a duplication error message displayed.

VCRM-96197

Network Integration

Platform

Issue Description

Issue Number

iPad

When users attempted to create an account, the country values did not display for a CRM Object Reference field mapped to the  primary_country__v field. This prevented users from creating the Account.

VCRM-90333

Nitro

Platform

Issue Description

Issue Number

Browser

When a user performed a Nitro data sync, the process failed for a specific Nitro data table when the size of the data returned for that query exceeded the system's 10 MB response buffer limit. The user's device displayed zero records for the affected table. 

VCRM-95477

Order Management

Platform

Issue Description

Issue Number

Browser

When a user attempted to run a report with a specific date range filter, the filter was ignored. The resulting report incorrectly included all records from the database instead of only those within the specified dates.

VCRM-91190

Service Center

Platform

Issue Description

Issue Number

Browser

When a user attempted to create a target list without the required permissions, the system displayed an error dialog box that was missing the specific error message text.

VCRM-95137

Sync

Platform

Issue Description

Issue Number

iPad

After users synced a large number of account_territory__v records, including records for territories they were not assigned to, updating the VMOC WHERE clause and performing an incremental sync did not remove the records filtered out by the WHERE clause.

To remove unwanted account_territory__v records, admins must enable enhanced sync for the account_territory__v VMOC and end users must perform an incremental sync. Admins should disable enhanced sync once the records are removed.

VCRM-93333

Browser

An error occurred when duplicate application labels were created for Veeva Messages.

VCRM-91272

iPad

An error occurred when users did not have the permissions to delete records created by the System.

VCRM-94080

Browser

When the syncoffline__v field was added to a base document type, a sync error occurred.

VCRM-93393

Territory Management

Platform

Issue Description

Issue Number

Browser

The Territory Specific Fields (TSF) processor job failed intermittently.

VCRM-92628

X-Pages

Platform

Issue Description

Issue Number

Browser

When a user selected a viewSection() link on an X-Page using Browser, the navigation failed with an internal server error. While the link worked correctly on iPad, it did not work online because the target studio_id__v existed on two different HTML Report records, causing a "Duplicate key" error during the lookup process.

VCRM-90397

Browser

When a user tried to add a Patient Pathway or its steps from an X-Pages dashboard, the action failed because the country__v field on the Patient Journey object was changed to a required field in Vault CRM, preventing the X-Page from creating or updating the record as it had previously in Veeva CRM.

VCRM-97891

X-Pages Studio

Platform

Issue Description

Issue Number

Browser

The data displayed on a deployed page on an iPad was different from the data displayed in the X-Pages Studio preview. Studio preview interpreted empty string values from a query as Null, whereas the iPad platform interpreted the same values as an empty string (""). 

VCRM-89498

Browser

When a user saved a new version of an X-Page, the system indicated the version was deployable, but the new version was not available for selection when creating or editing a deployment. This occurred for multiple pages that used the same Custom Display Element (CDE).

VCRM-91429

Browser

When a user configured date calculations in X-Pages Studio, the system returned incorrect values. The "End of Calendar Period" function for a week returned the day before the input date instead of the proper end of the week. Additionally, the "Beginning of Calendar Period" function for a week did not respect the user's locale settings, incorrectly using Sunday as the start of the week.

VCRM-92053