Managing Consent for Messaging

Business admin users must set up consent for the Messaging channel to allow end users to capture consent from HCPs before sending messages.

Consent for messaging is captured for an account, not for a channel value (phone number), product, detail group, or content type. For example, if an HCP opts into the Messaging channel, they are opted in even if they change phone numbers. They must opt out explicitly to stop receiving messages.

Who can use this feature?

  • Browser Users
  • Users do not require an additional license
  • Business Admin Users

Configuring Consent for Messaging for

Setting Up Consent for Messaging as

Defining Subscribe and Unsubscribe Keywords as