25R1.0 Maintenance Notes

The items listed below were added in the 25R1.0 release cycle and contain maintenance items from the 25R1.0, 25R1.2, and 25R1.3 releases as they become available.

Maintenance items in the Vault CRM application are corrections to existing functionality.

251.0.30 (May 8, 2025)

Account Management

Remove Duplicate Product Metrics During Account Merge

During the account merge process, and after post-processing of child accounts, product metrics records are evaluated and updated to ensure data consistency.

Viewing User Territory on Browser

Users on the Browser platform can view User Territory information on Account Details. A list of current account territories displays, and a list of users aligned in that territory for the current account.

Account Management

Platform

Issue Description

Issue Number

iPad When creating a new account using the New Account Wizard, object types where the user only has Read access are not available for selection. VCRM-71351

Events Management

Platform

Issue Description

Issue Number

Browser When a user previewed a print material, they were unable to scroll smoothly through the resulting template. VCRM-77895
Browser When a user created a split expense header, certain fields including the split amount per person field was not visible on the page layout. VCRM-80418

Sample Management

Platform

Issue Description

Issue Number

Browser When Enable Samples on Sign Save was enabled, editing and re-saving a call report twice after the initial save resulted in duplicate sample limit transaction records when there were samples subject to sample product group limits on the call report. VCRM-79186

251.0.22 (May 5, 2025)

Engage HCP

Platform

Issue Description

Issue Number

Android An error occurred when upgrading the Engage app from a previous version to the 251.0.20 version. VCRM-81865

251.0.21 (May 2, 2025)

Engage HCP

Platform

Issue Description

Issue Number

iPad During Engage meetings, the meeting controls display at the bottom of the screen and block shared CLM content. VCRM-81515

251.0.20 (May 1, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When accounts were merged, the winning account territory record was deleted if the ATL mode was 0, the losing account had only 1 ATL record, and the winning account had no ATL record.

VCRM-73852

Browser Users were unable to add an account using Global Account Search due to insufficient permissions. VCRM-77239
Browser When users tried to create a new account, the creation failed if the Territory Field section was included on the layout for that specific Account object type. VCRM-77368

Account Plan

Platform

Issue Description

Issue Number

Browser Users were unable to create a key stakeholder from the account hierarchy or Sphere of Influence when the user was missing access to the key_stakeholder object type. VCRM-77007

Approved Email

Platform

Issue Description

Issue Number

Browser, iPad

When users sent an Approved Email invitation from an Engage meeting and then viewed the email in Timeline, the Engage tokens displayed as blank.

VCRM-76552

Browser When users sent an Approved Email, the message stayed in Sent status, even though the email was delivered. VCRM-77356
Browser The Send Email process ran slowly due to the status of sent items not updating properly. VCRM-79879

Call Reporting

Platform

Issue Description

Issue Number

Browser Users were not able to select a call location when they lacked field permission to the do_not_call__v field on the account__v object. VCRM-78188

Consent Capture

Platform

Issue Description

Issue Number

iPad Defined content type display names did not display on the Consent Capture screen. VCRM-77506

Engage

Platform

Issue Description

Issue Number

iPad When only user attendees were added to a scheduled Engage meeting, selecting Send Invite did not generate participant URLs. VCRM-77843

Engage HCP

Platform

Issue Description

Issue Number

Browser When HCPs viewed a signature request that was then canceled by the end user, the Request Canceled modal did not display correctly. VCRM-77227

Events Management

Platform

Issue Description

Issue Number

iPad Default values on the team_member_type__v picklist were not respected, resulting in page layout errors. VCRM-76247
Browser Translations of em_event__v object type labels did not display in the Object Type Selector when creating a new event. VCRM-76746

Sync

Platform

Issue Description

Issue Number

iPad An error occurred when bulk editing a currency field on objects used for Events Management. VCRM-77243
iPad An error occurred when syncing records containing fields not available for the object type of the records. VCRM-77370

Territory Management

Platform

Issue Description

Issue Number

Browser An error occurred in Vault CRM when an integration with Vault CRM Align attempted to delete a territory. VCRM-76434

X-Pages

Platform

Issue Description

Issue Number

Browser A picklist value displayed in all lower-case letters when it should have displayed in upper-case letters. VCRM-77451
Browser Queries ran slower than expected. VCRM-77791

251.0.11 (April 18, 2025)

Events Management

Platform

Issue Description

Issue Number

iPad

End users could not create events when the start_time__v or end_time__v fields were marked as read-only on layouts.

VCRM-78140

251.0.10 (April 17, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser, iPad

Users were unable to edit My Accounts views that contained blank values in the view criteria.

VCRM-65931

Browser

When users searched My Accounts, any previous search terms displayed in the search field instead of the search placeholder text.

VCRM-66212

Browser

Users were unable to select and copy data from the My Accounts grid. 

VCRM-66214

iPad

When users edited account information, the application closed unexpectedly.

VCRM-67382

iPad

When users selected the New Account button and entered a name, a match displayed that did not actually match the entered name, and the user was not able to create the new account.

VCRM-67570

iPad

When users submitted a DCR for a multi-select picklist value, the change was rejected.

VCRM-69641

Browser

When admins used Vault Loader to upsert product metrics configuration records, an error displayed.

VCRM-76250

Approved Email

Platform

Issue Description

Issue Number

Browser, iPad

When an approved email contained the User.Division token, the token value did not render.

VCRM-74053

Call Reporting

Platform

Issue Description

Issue Number

Windows

When users canceled out of a Medical Inquiry or Key Medical Insight after opening it from the high performance call report, then saved the call report, a blank page displayed.

VCRM-69416

Windows

When users closed a call report window without saving and then attempted to record a call for a different account, selecting Save and Start New Call resulted in an error.

VCRM-69425

iPad

When users attempted to open a call report with follow-up activities from My Accounts or My Schedule without access to the call__v field on the call_followup_task__v object, an error occurred.

VCRM-70265

iPad

When users attempted to access a call report from X-Pages, the Account Detail Page, or My Schedule without access to the ownerid__v and active__v fields on the sample_lot__v object, an error occurred.

VCRM-70292

Browser

When users attempted to save a call report for an account with an inactive TSF My Preferred Address, they were prevented from saving the call report.

VCRM-70719

Browser

When users did not have access to the Meeting Brief object type on the call2__v object, they were prevented from creating call reports from My Accounts.

VCRM-74334

Call Scheduling

Platform

Issue Description

Issue Number

iPad

When users opened My Schedule’s Agenda View for the first time, a Select button incorrectly displayed in the schedule header.

VCRM-72826

iPad

In My Schedule’s Map View, inactive and unused picklist values displayed in the custom filters picklist.

VCRM-67381

Campaign Manager

Platform

Issue Description

Issue Number

Browser

The Campaign Notes modal did not scroll correctly when many lines of text were entered.

VCRM-68005

CLM

Platform

Issue Description

Issue Number

Windows

Users were unable to sign into Vault CRM after switching users.

VCRM-68594

iPad

When Sharing Rules were enabled for the key_message__v object, end users were assigned the Viewer role for key_message__v records related to clm_presentation_slide__v records, and end users had Edit permission to the media_type__v field on the key_message__v object, an error occurred when exiting a CLM presentation.

VCRM-71783

iPad

When presenting CLM content remotely from a call, then navigating to the media library to switch presentations, PowerPoint presentations displayed in the media library.

VCRM-72017

Consent Capture

Platform

Issue Description

Issue Number

iPad

Confirmation emails for double opt-in consent were not sent and the email_config_values__v field on the sent_email__v record was not populated correctly.

VCRM-73844

Engage

Platform

Issue Description

Issue Number

iPad

After scheduling a meeting, adding attendees, and saving the call report, the remote_meeting__v field was not populated correctly with the remote meeting ID.

VCRM-70406

Events Management

Platform

Issue Description

Issue Number

iPad

An error occurred when registering as a walk-in attendee when the corresponding attendee fields were not configured correctly.

VCRM-74968

Home Page

Platform

Issue Description

Issue Number

iPad

An error occurred when customers updated the GO_ONLINE_URL_REDIRECT Veeva Setting with an unsupported value.

VCRM-70710

Multichannel Cycle Plans

Platform

Issue Description

Issue Number

Browser

When MC Cycle Channel Criteria included a picklist field where the operator was set to Excludes, the MCCP process failed.

VCRM-70610

Medical Inquiries

Platform

Issue Description

Issue Number

Browser

A user was unable to submit a medical inquiry without a signature even though the signature date field was not on the layout.

VCRM-67464

iPad

When a user created a medical inquiry, the app closed unexpectedly.

VCRM-73959

iPad

When a user submitted an MIF, a sync error occurred.

VCRM-75109

Microsoft Integration

Platform

Issue Description

Issue Number

iPad

Users were unable to authenticate their Microsoft accounts when scheduling Microsoft Teams meetings or integrating their Microsoft Outlook calendars.

VCRM-66775

Sample Management

Platform

Issue Description

Issue Number

Browser

When users captured Multi-Line Transactions, the confirmed_quantity__v field displayed for each line, regardless of whether the field was placed on the layout.

VCRM-74548

Service Center

Platform

Issue Description

Issue Number

Browser

When a user removed an Account or User/Associate from a case, or cleared any fields in the case detail section, then selected Save, an error displayed.

VCRM-74930

Territory Management

Platform

Issue Description

Issue Number

Browser

Users could incorrectly view account_territory__v records that they did not have access to via Account Sharing settings.

VCRM-66091

X-Pages

Platform

Issue Description

Issue Number

iPad

When a user edited the Account Detail page, an X-Page displayed that should not. 

VCRM-68424

Browser

When a user selected an Account Plan to view, the page was blank.

VCRM-74988

Browser

The country__v field in a migrated X-Page was incorrectly mapped to Country_vod_c.

VCRM-75555