25R1.0 Maintenance Notes

The items listed below were added in the 25R1.0 release cycle and contain maintenance items from the 25R1.0, 25R1.2, and 25R1.3 releases as they become available.

Maintenance items in the Vault CRM application are corrections to existing functionality.

251.2.10 (May 22, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser When users selected the New Account button from Network Account Search, the New Account Wizard did not display. VCRM-56790
Browser Accounts without a primary address did not display in views in My Accounts. VCRM-75334
Browser Users experienced delays in load time when accessing the Timeline view for accounts. VCRM-82358

Account Plan

Platform

Issue Description

Issue Number

Browser When users viewed an account plan, the related list section did not display the number of records for Key Stakeholders. VCRM-76252
Browser The Key Stakeholders section did not display when users exported an account plan as a PDF. VCRM-76255
Browser The Copy Account Plan dialog did not display related objects from the hierarchy for selection when a custom relationship field existed on a standard object. VCRM-78817

Approved Notes

Platform

Issue Description

Issue Number

Browser The Approved Notes process did not correctly create violations of certain Monitoring Rules. VCRM-73762

Call Reporting

Platform

Issue Description

Issue Number

Browser When users lacked object permission for the call2_discussion__v object, a server error displayed. VCRM-69541
Browser When users encountered a validation error message while saving a call report, the error message text “Cannot save the object at this moment:” was not translated. VCRM-77749
Browser A validation error displayed for standard Medical Event calls even when parent call report fields were populated correctly, since values were not copied to child call reports. VCRM-78162
Browser On standard call reports with medical discussions, the cursor flickered indefinitely when users attempted to select a field input or button, preventing them from saving the call report. VCRM-81493

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows) An error occurred when syncing the media library after signing in for the first time. VCRM-78148

Consent Capture

Platform

Issue Description

Issue Number

Browser Customers experienced a delay when data loading multichannel consent records. VCRM-78402

Events Management

Platform

Issue Description

Issue Number

Browser An error occurred when scheduling a virtual event when Additional Zoom Dial-in Countries were enabled. VCRM-73802
iPad When filtering by Event Type, the list of em_event__v object types did not translate correctly. VCRM-76825

Medical Inquiries

Platform

Issue Description

Issue Number

iPad The Timeline displayed the API value of the product__v field on the medical_inquiry__v object instead of the label. VCRM-78834

Multichannel Cycle Plans

Platform

Issue Description

Issue Number

Browser MCCP calculations did not occur until the cycle start date was in the past, rather than occurring when the cycle start date was the current date or in the past. VCRM-76174

Sample Management

Platform

Issue Description

Issue Number

iPad When users edited a sample inventory count to a large number, for example, 1,000,000,000,000,000,000 or more, the sample inventory did not sync to the Browser platform. VCRM-77111

Sync

Platform

Issue Description

Issue Number

Browser An error occurred when syncing an application label records with text sections on the layout. VCRM-77671

Territory Management

Platform

Issue Description

Issue Number

Browser An error occurred when using the ATL to load the same Zip Code in different countries into the same territory. VCRM-41671

X-Pages

Platform

Issue Description

Issue Number

Browser When a user navigated between X-pages, the X-pages did not resize correctly. VCRM-77898
iPad When a user navigated to a custom X-page, an error displayed. VCRM-81864

251.0.40 (May 15, 2025)

Timeline

Viewing Events Management Events on the Account Timeline

Users can view Event Management events on the account timeline. This ensures users have a complete view of key milestones and engagements, such as speaker programs, directly alongside other customer interactions like calls or emails. This complete view provides users with the context needed to make more informed decisions and understand the impact of an event on subsequent interactions.

User Visible and Behavior Changes (UVCs)

Account Management

Platform

Description

Before

After

iPad

Users can view the Addresses, Member of, and Members app sections as related lists on the account detail page, and create Data Change Requests from the related lists.

n/a

Account Management

Platform

Issue Description

Issue Number

iPad

When users tried to save a new account, the application closed unexpectedly if a layout in the account wizard contained a required boolean field.

VCRM-82993

Events Management

Platform

Issue Description

Issue Number

Browser, iPad

An error prevented editing existing child events.

VCRM-83207

Sync

Platform

Issue Description

Issue Number

iPad

When syncing a large number of records for an object, an error sometimes occurred with the incorrect error message.

VCRM-82197

251.0.31 (May 9, 2025)

Authentication

Platform

Issue Description

Issue Number

iPad

When users quit the Vault CRM app while signed in, users were no longer signed in after relaunching the app.

VCRM-82028

251.0.30 (May 8, 2025)

Account Management

Merging Product Metrics

During the account merge process, and after post-processing of child accounts, product metrics records are evaluated and updated to ensure data consistency.

Viewing User Territory on Browser

Users on the Browser platform can view User Territory information on Account Details. A list of current account territories displays, as wea list of users aligned in that territory for the current account.

Account Management

Platform

Issue Description

Issue Number

iPad When creating a new account using the New Account Wizard, object types where the user only has Read access are not available for selection. VCRM-71351

Engage HCP

Platform

Issue Description

Issue Number

Android When launching the app after force closing it while signed in, users were no longer signed into the app. VCRM-81877

Events Management

Platform

Issue Description

Issue Number

Browser When a user previewed a print material, they were unable to scroll smoothly through the resulting template. VCRM-77895
Browser When a user created a split expense header, certain fields including the split amount per person field was not visible on the page layout. VCRM-80418

Sample Management

Platform

Issue Description

Issue Number

Browser When Enable Samples on Sign Save was enabled, editing and re-saving a call report twice after the initial save resulted in duplicate sample limit transaction records when there were samples subject to sample product group limits on the call report. VCRM-79186

251.0.22 (May 5, 2025)

Engage HCP

Platform

Issue Description

Issue Number

Android An error occurred when upgrading the Engage app from a previous version to the 251.0.20 version. VCRM-81865

251.0.21 (May 2, 2025)

Engage HCP

Platform

Issue Description

Issue Number

iPad During Engage meetings, the meeting controls display at the bottom of the screen and block shared CLM content. VCRM-81515

251.0.20 (May 1, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser

When accounts were merged, the winning account territory record was deleted if the ATL mode was 0, the losing account had only 1 ATL record, and the winning account had no ATL record.

VCRM-73852

Browser Users were unable to add an account using Global Account Search due to insufficient permissions. VCRM-77239
Browser When users tried to create a new account, the creation failed if the Territory Field section was included on the layout for that specific Account object type. VCRM-77368

Account Plan

Platform

Issue Description

Issue Number

Browser Users were unable to create a key stakeholder from the account hierarchy or Sphere of Influence when the user was missing access to the key_stakeholder object type. VCRM-77007

Approved Email

Platform

Issue Description

Issue Number

Browser, iPad

When users sent an Approved Email invitation from an Engage meeting and then viewed the email in Timeline, the Engage tokens displayed as blank.

VCRM-76552

Browser When users sent an Approved Email, the message stayed in Sent status, even though the email was delivered. VCRM-77356
Browser The Send Email process ran slowly due to the status of sent items not updating properly. VCRM-79879

Call Reporting

Platform

Issue Description

Issue Number

Browser Users were not able to select a call location when they lacked field permission to the do_not_call__v field on the account__v object. VCRM-78188

Consent Capture

Platform

Issue Description

Issue Number

iPad Defined content type display names did not display on the Consent Capture screen. VCRM-77506

Engage

Platform

Issue Description

Issue Number

iPad When only user attendees were added to a scheduled Engage meeting, selecting Send Invite did not generate participant URLs. VCRM-77843

Engage HCP

Platform

Issue Description

Issue Number

Browser When HCPs viewed a signature request that was then canceled by the end user, the Request Canceled modal did not display correctly. VCRM-77227

Events Management

Platform

Issue Description

Issue Number

iPad Default values on the team_member_type__v picklist were not respected, resulting in page layout errors. VCRM-76247
Browser Translations of em_event__v object type labels did not display in the Object Type Selector when creating a new event. VCRM-76746

Sync

Platform

Issue Description

Issue Number

iPad An error occurred when bulk editing a currency field on objects used for Events Management. VCRM-77243
iPad An error occurred when syncing records containing fields not available for the object type of the records. VCRM-77370

Territory Management

Platform

Issue Description

Issue Number

Browser An error occurred in Vault CRM when an integration with Vault CRM Align attempted to delete a territory. VCRM-76434

X-Pages

Platform

Issue Description

Issue Number

Browser A picklist value displayed in all lower-case letters when it should have displayed in upper-case letters. VCRM-77451
Browser Queries ran slower than expected. VCRM-77791

251.0.11 (April 18, 2025)

Events Management

Platform

Issue Description

Issue Number

iPad

End users could not create events when the start_time__v or end_time__v fields were marked as read-only on layouts.

VCRM-78140

251.0.10 (April 17, 2025)

Account Management

Platform

Issue Description

Issue Number

Browser, iPad

Users were unable to edit My Accounts views that contained blank values in the view criteria.

VCRM-65931

Browser

When users searched My Accounts, any previous search terms displayed in the search field instead of the search placeholder text.

VCRM-66212

Browser

Users were unable to select and copy data from the My Accounts grid. 

VCRM-66214

iPad

When users edited account information, the application closed unexpectedly.

VCRM-67382

iPad

When users selected the New Account button and entered a name, a match displayed that did not actually match the entered name, and the user was not able to create the new account.

VCRM-67570

iPad

When users submitted a DCR for a multi-select picklist value, the change was rejected.

VCRM-69641

Browser

When admins used Vault Loader to upsert product metrics configuration records, an error displayed.

VCRM-76250

Approved Email

Platform

Issue Description

Issue Number

Browser, iPad

When an approved email contained the User.Division token, the token value did not render.

VCRM-74053

Call Reporting

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

When users canceled out of a Medical Inquiry or Key Medical Insight after opening it from the high performance call report, then saved the call report, a blank page displayed.

VCRM-69416

CRM Desktop (Windows)

When users closed a call report window without saving and then attempted to record a call for a different account, selecting Save and Start New Call resulted in an error.

VCRM-69425

iPad

When users attempted to open a call report with follow-up activities from My Accounts or My Schedule without access to the call__v field on the call_followup_task__v object, an error occurred.

VCRM-70265

iPad

When users attempted to access a call report from X-Pages, the Account Detail Page, or My Schedule without access to the ownerid__v and active__v fields on the sample_lot__v object, an error occurred.

VCRM-70292

Browser

When users attempted to save a call report for an account with an inactive TSF My Preferred Address, they were prevented from saving the call report.

VCRM-70719

Browser

When users did not have access to the Meeting Brief object type on the call2__v object, they were prevented from creating call reports from My Accounts.

VCRM-74334

Call Scheduling

Platform

Issue Description

Issue Number

iPad

When users opened My Schedule’s Agenda View for the first time, a Select button incorrectly displayed in the schedule header.

VCRM-72826

iPad

In My Schedule’s Map View, inactive and unused picklist values displayed in the custom filters picklist.

VCRM-67381

Campaign Manager

Platform

Issue Description

Issue Number

Browser

The Campaign Notes modal did not scroll correctly when many lines of text were entered.

VCRM-68005

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows)

Users were unable to sign into Vault CRM after switching users.

VCRM-68594

iPad

When Sharing Rules were enabled for the key_message__v object, end users were assigned the Viewer role for key_message__v records related to clm_presentation_slide__v records, and end users had Edit permission to the media_type__v field on the key_message__v object, an error occurred when exiting a CLM presentation.

VCRM-71783

iPad

When presenting CLM content remotely from a call, then navigating to the media library to switch presentations, PowerPoint presentations displayed in the media library.

VCRM-72017

Consent Capture

Platform

Issue Description

Issue Number

iPad

Confirmation emails for double opt-in consent were not sent and the email_config_values__v field on the sent_email__v record was not populated correctly.

VCRM-73844

Engage

Platform

Issue Description

Issue Number

iPad

After scheduling a meeting, adding attendees, and saving the call report, the remote_meeting__v field was not populated correctly with the remote meeting ID.

VCRM-70406

Events Management

Platform

Issue Description

Issue Number

iPad

An error occurred when registering as a walk-in attendee when the corresponding attendee fields were not configured correctly.

VCRM-74968

Home Page

Platform

Issue Description

Issue Number

iPad

An error occurred when customers updated the GO_ONLINE_URL_REDIRECT Veeva Setting with an unsupported value.

VCRM-70710

Multichannel Cycle Plans

Platform

Issue Description

Issue Number

Browser

When MC Cycle Channel Criteria included a picklist field where the operator was set to Excludes, the MCCP process failed.

VCRM-70610

Medical Inquiries

Platform

Issue Description

Issue Number

Browser

A user was unable to submit a medical inquiry without a signature even though the signature date field was not on the layout.

VCRM-67464

iPad

When a user created a medical inquiry, the app closed unexpectedly.

VCRM-73959

iPad

When a user submitted an MIF, a sync error occurred.

VCRM-75109

Microsoft Integration

Platform

Issue Description

Issue Number

iPad

Users were unable to authenticate their Microsoft accounts when scheduling Microsoft Teams meetings or integrating their Microsoft Outlook calendars.

VCRM-66775

Sample Management

Platform

Issue Description

Issue Number

Browser

When users captured Multi-Line Transactions, the confirmed_quantity__v field displayed for each line, regardless of whether the field was placed on the layout.

VCRM-74548

Service Center

Platform

Issue Description

Issue Number

Browser

When a user removed an Account or User/Associate from a case, or cleared any fields in the case detail section, then selected Save, an error displayed.

VCRM-74930

Territory Management

Platform

Issue Description

Issue Number

Browser

Users could incorrectly view account_territory__v records that they did not have access to via Account Sharing settings.

VCRM-66091

X-Pages

Platform

Issue Description

Issue Number

iPad

When a user edited the Account Detail page, an X-Page displayed that should not. 

VCRM-68424

Browser

When a user selected an Account Plan to view, the page was blank.

VCRM-74988

Browser

The country__v field in a migrated X-Page was incorrectly mapped to Country_vod_c.

VCRM-75555